Healthworks

the first choice for effective one stop private healthcare

General Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Healthworks Clinics relationship with you in relation to this website.

The term “ Healthworks Clinics” or “us” or “we” refers to the owner of the website whose registered office is: Healthworks Clinics, Madgwick Lane, Westhampnett, Chichester, West Sussex PO19 OFB. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Healthworks Clinics’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

1. The contract between us:

Before your order can be accepted, we (Healthworks Clinics) must receive:

1.1 an order from you by fax, telephone, post, email or via this website

1.2 Payment of the whole price for the goods that you order (including all applicable VAT) as well as all applicable charges for handling and delivery.

2. Price and Payment

2.1 The prices payable for the goods that you order are the VAT inclusive prices for the goods as set out on this website at the time you place your order and subject to any special terms agreed previously, between you and Healthworks Clinics, you shall pay the full price of the goods by either credit or debit card.

2.2 The prices of the goods outlined on the website exclude any delivery charges which you will be liable to pay in addition to the price of the goods.

3. Right for you to cancel your contract

3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us in writing by post to: Healthworks Clinics, Madgwick Lane, Westhampnett, Chichester, West Sussex PO19 OFB.

3.3 If you have received the goods before you cancel your contract then you must send the goods back to our postal address at your own cost and risk (except in the circumstances described in clause 4.1 below). If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our postal address at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. Cancellation or substitution of goods by us

4.1 All items on this website are advertised for sale subject to availability. If the goods ordered are unavailable we may supply you with substitute goods or cancel our contract with you. Any substitute goods will be of equivalent quality and price but if you do not wish to accept them you may cancel the contract between us and return such goods and we will re-imburse you on request for the cost of doing so provided such costs are reasonably incurred.

4.2 We also reserve the right to cancel the contract between us if:

4.2.1 we do not deliver to your area; or

4.2.2 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.3 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you

5.1 We will deliver the goods ordered by you to the delivery address you give us when you order the goods.

5.2 Delivery

Orders will be delivered to the delivery address provided at the time of ordering and will be made using our approved courier.

Your order will need to be signed for and we request that somebody is available to take delivery of your item. If you have ordered a large or heavy product, we recommend that if necessary, you make appropriate arrangements for their delivery.

Delivery Times

We aim to dispatch within 2 to 3 working days, although most orders are received more quickly. If however, you have not heard from us within 5 working days, please contact us straight away. Please note however, that depending on availability, items may be sent separately and so you may not receive your entire order in one delivery.

We will do our best to meet any delivery dates specified but cannot guarantee to do so or be legally bound to do so.

5.3 Goods will remain our property until paid for in full even after they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

NOTIFICIATION OF CLAIMS

6. Our liability and time limits for notifying claims

6.1 Any dates quoted for delivery of the goods are approximate only and Healthworks Clinics shall not be liable for any delay in delivery of the goods however caused. Time for delivery shall not be the essence of the contract unless previously agreed by Healthworks Clinics in writing. The goods may be delivered in advance of the quoted delivery date and time upon giving you reasonable notice.

6.2 If the delivery is of an incorrect quantity or if the goods we deliver are damaged we shall have no liability to you unless you notify us of the problem in writing at our contact address as soon as reasonably possible after the due date specified for delivery.

6.3 If the goods are faulty we shall have no liability to you unless you notify us as soon as practicable after the fault is discovered.

6.4 Where no date has been specified for delivery and you do not receive goods ordered by you within 30 days of the date on which you ordered them, and we have no suitable alternative arrangements agreed, any monies paid by the consumer will be refunded.
6.5 If you notify a problem to us under this clause, our only obligation will be, at your option:

6.5.1 to make good any shortage or non-delivery provided that we have sufficient stock to enable us to do so; or

6.5.2 to replace or repair any goods that are damaged or faulty; or

6.5.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.6 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.5.3 above.

6.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.8 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at, Healthworks Clinics, Madgwick Lane, Westhampnett, Chichester, West Sussex PO19 OFB or by e-mail to: sales@Healthworks Clinics.co.uk. Notices from us to you, including any changes to these terms, will be displayed on our website from time to time.

8. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

11. Third party rights

A person who is not a party to a contract made on these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of such contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Governing law

The contract between us shall be governed by and interpreted in accordance with English Law and English courts and shall have jurisdiction to resolve any disputes between us.

13. Entire agreement

These terms and conditions, together with our current prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Ordering By Telephone

Whilst this website is a simple, safe and quick way to make your purchase we understand that not everybody is happy to make purchases in this way and so, we are happy to take your order by other means.

If you prefer not to order online, you can place your order by telephone and you will be able to speak to a Sales representative who can help you with your purchase.

Our highly experienced sales team are on hand to take your order and to offer assistance regarding our products, between the hours of 9.00am and 5.30pm, Monday to Friday. Please call (01243) 538935.

Returns

3. Right for you to cancel your contract

Healthworks Clinics, Madgwick Lane, Westhampnett, Chichester, West Sussex PO19 OFB.

3.3 If you have received the goods before you cancel your contract then you must send the goods back to our postal address at your own cost and risk . If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our postal address at your own cost and risk as soon as possible.